Today, we are pleased to announce the public release of our Zendesk integration. Now, you can easily see all your support tickets inside of Calixa. When you connect your Zendesk account, we will pull in all historical data and setup webhooks so all new data will keep flowing in real time.
Once you've linked your Zendesk account, you'll immediately start seeing your support data in the Calixa UI. You can see what plan a customer is on, find an old invoice, or even troubleshoot a failed charge. Calixa connects all your Zendesk data with your other customer data so you get a complete picture of you customer in one place. You now can stop juggling a dozen different tabs in your browser.
Even better, you'll be able to create automated alerts based on your Zendesk account so you'll be able respond instantly whenever something happens. Get a Slack message whenever an important customer messages you or get an email whenever there's a spike in tickets. Never again be caught unaware. You'll be on top of whatever is happening with your customers.
Calixa supports the following Zendesk objects:
How to connect your Zendesk account
You can easily connect your Zendesk account to Calixa during our onboarding process or afterwards click "Add Integration" our Integrations tab. We'll prompt you to tell us your Zendesk subdomain and then sign in to your account.
Once you're signed in to your Zendesk, you'll grant us permission to connect to you account. Once complete, you're done. We'll take care of the rest.